Refund & Cancellation Policy

Last Updated: February 2, 2026

Business Entity: AdWizards AI LLC

1. Sprint Plans (One-Time Projects)

Before Work Begins

Full refund available if you cancel before we begin production on your brief.

After First Draft Delivery

No refunds are available once the first draft has been delivered. At this point, significant creative work has been completed on your behalf.

Delivery Guarantee

If we fail to deliver your Sprint within the agreed timeframe (48-72 hours from brief approval), you are entitled to a full refund.

Situation	Refund Available?
Cancel before production starts	✓ Full refund
We miss the delivery deadline	✓ Full refund
After first draft delivery	✗ No refund (revisions included)
Quality issues (QC failures)	Free replacement within 48h

2. Monthly Subscriptions

Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing cycle
• You retain access to all services until the end of the paid period
• No partial refunds for unused portions of the billing period

How to Cancel

To cancel your subscription, email us at hello@adwizards.ai with the subject line "Cancellation Request". We will confirm your cancellation within 1 business day.

Annual Subscriptions

Annual plans are billed upfront at a discounted rate. Cancellation stops future renewals but does not provide a refund for the remaining term. Service continues until the annual period ends.

TV Ads (Performance Lab Only)

• Limit: 1 (one) TV Ad per month is included in the Performance Lab plan
• Production Time: TV Ads require 2-3 weeks for production due to their cinematic nature
• Additional TV Ads: Any TV Ads beyond the monthly limit must be quoted separately
• Refunds: Once TV Ad production has started (storyboard approved), no refunds are available
• Unused Allowance: TV Ad credits do not roll over to the next month

3. QC Guarantee (Quality Control)

We check every ad for:

• Spelling and grammar accuracy
• Correct logo usage and brand compliance
• Proper legal copy and required disclaimers
• Platform-specific safe zones
• Export quality and file specifications

If we miss something: We will replace the affected deliverable within 48 hours at absolutely no cost to you. This is a replacement guarantee, not a refund—because we want to deliver work you can actually use.

4. What We Don't Refund

• Ad Performance: We do not guarantee specific results (CTR, conversions, ROAS). Creative performance depends on many factors outside our control including targeting, budget, and market conditions.
• Platform Rejections: If an ad is rejected due to content you provided or your industry's specific restrictions, this is not grounds for a refund.
• Delays Caused by You: If project timelines extend due to delayed feedback or asset delivery on your end, our delivery guarantee does not apply.
• Change of Mind: We cannot refund completed work simply because you changed direction or no longer need the ads.

5. Refund Processing

• Approved refunds are processed within 5-7 business days
• Refunds are returned to the original payment method
• Depending on your bank, it may take an additional 5-10 business days to appear in your account
• All payments are processed through Stripe, which is PCI-DSS compliant

6. How to Request a Refund

If you believe you are entitled to a refund under this policy:

1. Email hello@adwizards.ai with subject "Refund Request"
2. Include your order/invoice number
3. Explain the reason for your request
4. We will respond within 1 business day

7. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

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